Frequently Asked Questions
Do you perform support on an as needed basis?
Studies show that proactive maintenance improves equipment longevity,
uptime and efficiency, and provides cost savings over time. Since all of our
Flat Fee service plans are based on this premise, we do not offer reactive
services.
What does your Flat Fee service Include?
Proactive maintenance and monitoring for all
covered equipment, operating systems and applications:
- Patch Management and Service Pack updates
- Anti-Virus and Anti-Spam management, updates and remediation
- Manage backups and restores
- Disk and memory optimization
- Manage user accounts
- Manage network and internet connectivity
- Manage Firewalls, Routers and Switches
Remote Help Desk, Lab/Bench Service and
Onsite Service for all covered equipment, operating systems and
applications:
- Servers, PC’s, Laptops, Firewalls, Routers and Switches
- Microsoft Windows XP Pro Desktop Operating Systems
- Microsoft Office 2000, 2003 and 2007
- Microsoft Windows Server 2003 and Small Business Server 2003
- Microsoft Exchange Server 2003 and 2007
- Microsoft SQL Server 2000 and 2005
- And more
Vendor Management Services. We will manage
all of your infrastructure vendors, allowing you and your staff to run your
business, not your vendors. Anytime there is a problem with a device or line
of business application serviced by a vendor we manage for you, it’s one
call to us, and we take it from there, and work the problem to resolution
with the vendor. We will even schedule any onsite visits required by the
vendor, and oversee the successful remediation of the issue at hand.
- Broadband Vendors
- Phone Service Vendors
- Phone Equipment Vendors
- Copier/Fax/Scanner/Document Imaging Vendors
- Line of Business Application Vendors
- Hosted Website/Domain Registration Vendors
So no matter what happens in my environment, I’ll never pay more than
one Flat Fee per month?
Examples of items that are not covered under our Flat Fee service plans
include the cost of replacement or new hardware, or shipping costs, the cost
of software licensing or renewal or upgrade fees, and the cost of any third
party vendor or manufacturer support or incident fees. Whenever the
potential arises for additional fees outside of our Flat Fee, you will
always be notified in advance for approval.
What other services and solutions do you provide?
We can take care of all of your business
needs, using technology solutions to reduce your costs, increase your
revenues and mitigate your business risks. Some examples of these solutions
are:
- Cost-saving Voice and Data T1 and Integrated T1 Solutions
- Productivity-enhancing Voice Over IP services and solutions
- Revenue-generating Web Development solutions that drive clients to
your Website
- Disaster Recovery and Business Continuity Planning to mitigate your
risks in the event of Disaster
- Efficiency-boosting mobility solutions to keep your mobile workforce
connected no matter where they are
- High availability solutions such as co-location Services for your
critical systems
How can I get more information and get started with your Services?
Just give us a call at (305) 720-7000and we’ll be happy to
schedule an appointment with you to discuss your particular business needs.
In order to make certain that we can help your business, our process begins
with a Technology Assessment that includes a Needs Analysis and a Cost
Savings Analysis. We will examine the results of the assessment and make
recommendations to meet your current and future business needs.